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Febraban survey reveals technological advances in the banking sector

Febraban Research


Technology has played a key role in transforming business sectors, and banking is no exception. In order to track and understand technological advances in this sector, the Brazilian Federation of Banks (Febraban) has conducted a comprehensive survey on banking technology. The study reveals interesting insights into the trends and innovations that are shaping the future of financial institutions. In this article, we will explore the key findings of this survey and discuss their impact on the banking industry.


The current landscape of banking technology:

Febraban's survey analyzed the adoption of emerging technologies by banks, focusing on areas such as Artificial Intelligence (AI), robotic process automation (RPA), blockchain, cybersecurity, and customer experience. The results indicate that the banking industry has been struggling to embrace digital transformation and leverage the opportunities offered by these innovative technologies.


Artificial Intelligence and Automation:

AI and automation have played a key role in optimizing banking operations. The survey revealed that 86% of banks surveyed already use or plan to use AI in their activities. In addition, automation of robotic processes is also on the rise, with 84% of banks reporting the use of this technology to improve operational efficiency.



Another highlight of the survey was the increased interest and adoption of blockchain technology by banks. About 50% of the financial institutions surveyed are exploring or have already implemented blockchain-based solutions. This technology promises greater transparency, security, and agility in financial transactions.



With the increase in cyberattacks, cybersecurity has become a crucial concern for financial institutions. The survey revealed that 91% of banks have invested in cybersecurity solutions and are strengthening their defenses against digital threats. Measures such as biometric authentication and behavioral analysis have been adopted to ensure the protection of customer data.


Customer Experience:

An enhanced customer experience is a competitive differentiator for modern banks. The survey showed that 96% of financial institutions have invested in technologies to improve the customer journey, including chatbots, virtual assistants and omnichannel service solutions. These initiatives aim to provide convenience and personalization to customers, making their services more agile and accessible.



Febraban's Banking Technology Survey reveals that the financial industry is rapidly adapting to technological innovations driving efficiency, security and customer satisfaction in banking. Banks are looking to take advantage of these technologies to provide faster, more personalized and secure services.


It is clear that technology is playing an increasingly central role in the banking industry, driving innovation and improving the way financial institutions operate. Febraban's research highlights the importance of keeping up with and adopting these technological trends to remain competitive in a constantly evolving environment.


However, it is worth noting that the implementation of these technologies brings significant challenges, such as security and data privacy issues. It is critical that banks are prepared to address these issues by investing in robust cybersecurity measures and ensuring compliance with relevant regulations.


As banking technology continues to develop, it is important for financial institutions to put customers at the center of their strategies. The quest for an exceptional customer experience should be the primary objective when adopting innovative technologies. This can be achieved through customized solutions, responsive service, and efficient communication channels.


Febraban's survey highlights the promising path the banking industry is taking in terms of technology. Through artificial intelligence, automation, blockchain, cybersecurity and customer experience enhancements, financial institutions are adapting and innovating to meet customers' evolving needs.


As we move into the future, it is essential that the banking industry continues to embrace the opportunities offered by technology. Febraban's research serves as a valuable guide to help financial institutions understand industry trends, make informed decisions, and ensure their relevance and success in the digital banking landscape.

Link to Febraban's survey:

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